airionplay Privacy Policy

1. What Personal Data We Collect

airionplay collects personal data through different points of interaction with the platform. The categories of data we collect are:

airionplay does not knowingly collect personal data from individuals under 21 years of age. If we become aware that an account was registered by someone under 21, that account will be suspended and any data held will be handled according to our retention and deletion procedures.

2. How We Use Your Personal Data

Every category of data we collect is tied to a specific operational purpose. The main reasons airionplay uses your personal data are:

• Account creation and management – to register your account, verify your identity, and maintain accurate account records.
• KYC and compliance – to verify that you meet age and eligibility requirements, and to comply with applicable anti-money laundering obligations.
• Payment processing – to facilitate PHP deposits and withdrawals through GCash, Maya, Philippine online banking, bank transfer, and InstaPay, and to maintain transaction records.
• Platform security – to detect and investigate fraud, suspicious account activity, prohibited conduct, and unauthorised access attempts.
• Customer support – to respond to your queries, resolve account issues, and maintain a record of support interactions.
• Responsible gaming – to monitor gaming patterns and provide tools such as deposit limits and self-exclusion as described on the Responsible Gaming page.
• Platform improvement – to understand how players use the platform and make informed decisions about features and services.

airionplay does not use your personal data for unsolicited third-party marketing, and we do not build advertising profiles using your account activity.

3. When We Share Your Data

airionplay shares personal data only in specific, limited circumstances. We do not sell your data. The parties with whom data may be shared are:

• Identity verification providers – third-party KYC services that process government ID documents and liveness checks to confirm player identity.
• Payment processors – financial institutions and e-wallet providers involved in processing PHP deposits and withdrawals, including GCash, Maya, and participating Philippine banks.
• Technology service providers – cloud hosting, cybersecurity, and platform infrastructure providers who process data on behalf of airionplay under data processing agreements.
• Legal and regulatory authorities – where airionplay is required by applicable Philippine law, court order, or regulatory directive to disclose personal data. This includes cooperation with law enforcement in fraud or money laundering investigations.

Any third-party service provider that processes data on behalf of airionplay is required to handle that data in accordance with applicable privacy standards and is prohibited from using it for their own unrelated purposes.

4. How We Protect Your Data

airionplay applies technical and organisational measures to protect the personal data it holds. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• OTP (one-time password) authentication for account login and sensitive account actions, adding a layer of protection beyond your password.
• Access controls that limit which internal team members can view specific categories of personal data, based on their role and operational need.
• Regular security reviews of platform infrastructure and third-party service integrations.
• Secure storage of KYC documents and identity data, with access logging to detect unauthorised retrieval.

While airionplay takes reasonable and industry-standard steps to protect your data, no system is entirely immune to security risks. Players are encouraged to maintain strong, unique passwords and to keep their OTP details confidential. If you suspect that your account has been accessed without your authorisation, contact support immediately.

5. Cookies and Technical Tracking

airionplay uses cookies and similar technical tools to support platform functionality and understand how the site is used. The types of cookies used include:

• Essential cookies – required for core platform functions such as maintaining your session when you are logged in. These cannot be disabled without affecting platform functionality.
• Analytics cookies – used to collect anonymised data about how players navigate the site, which pages are visited most, and where users encounter issues. This data is used to improve the platform experience.
• Security cookies – used to detect unusual session activity and protect against automated attacks or account takeover attempts.

airionplay does not use advertising or retargeting cookies. Cookies placed by airionplay are limited to those with a direct operational or security purpose. You can manage cookie preferences through your browser settings, although disabling essential cookies may affect your ability to use the platform normally.

6. Your Data Rights

As an airionplay account holder based in the Philippines, you have the following rights in relation to your personal data:

• Right to access – you can request a summary of the personal data airionplay holds on your account, including what categories of data are stored and for what purpose.
• Right to correction – if any personal data on your account is inaccurate or outdated, you can request that it be corrected. Some corrections may require updated KYC documentation.
• Right to erasure – in certain circumstances, you may request that your personal data be deleted. Note that some data must be retained for legal and compliance reasons even after account closure, and such data cannot be erased on request alone.
• Right to restrict processing – you may request that airionplay limit how your data is used while a correction request or dispute is being resolved.
• Right to data portability – you can request a copy of certain personal data in a structured, commonly used format.

To exercise any of these rights, contact airionplay support with your registered account details. Requests will be reviewed and responded to within a reasonable timeframe. Identity verification may be required before a request is actioned to prevent unauthorised access to another person's data.

7. Data Retention

airionplay retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The general retention approach is:

• Active accounts – personal data is retained for the duration of your account's active status plus any legally required period following account closure.
• Transaction records – financial transaction data, including deposit and withdrawal records in PHP, is retained in accordance with applicable anti-money laundering and record-keeping requirements.
• KYC documents – identity verification documents are retained for the period required by applicable compliance obligations. These are not retained indefinitely beyond what is required.
• Support records – records of support interactions are retained for a period sufficient to manage follow-up queries and platform improvement purposes.

When data is no longer required and no legal obligation to retain it remains, airionplay applies secure deletion or anonymisation procedures.

8. Minors and Under-21 Players

airionplay is strictly a platform for players aged 21 and above. The platform does not knowingly collect personal data from individuals under 21. Age is verified as part of the KYC process, and accounts found to have been registered by underage individuals will be suspended immediately.

If a parent or guardian believes that their child has registered on airionplay, they are encouraged to contact support immediately so that the account can be reviewed and appropriate action taken.

9. Changes to This Privacy Policy

airionplay may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or data handling practices. When material changes are made, players will be notified through an in-platform notice or by direct communication to their registered contact details.

The date displayed at the top of this page reflects when the policy was last updated. Continued use of airionplay after an update takes effect constitutes acceptance of the revised policy. Players who do not agree with the updated policy should cease using the platform and contact support to initiate account closure.

For any questions about this Privacy Policy or how your data is handled, visit the FAQ page or contact airionplay support directly.